F.A.Q

Q. Are your items brand new?

A：All items are guaranteed brand new. We do not sell any used items, or factory defects.

Q. Why are your prices lower than the department stores?

A：Christianlouboutinshoes.biz is an online-based company with low overhead costs. We buy in large quantities, thus we are able to sell in lower prices.

Q. Where do you buy from?

A:Our sources are sometimes the same as the ones for the major department stores and boutiques. For the older but always classy styles that we carry, we buy the items from authorized dealers, and vendors at clearance sales.

Q. What size should I order if I am in between sizes?

A:If you are in between sizes it is recommended by the manufacturer that you size down to the next whole size. (For example: If you wear a size UK7,you should order a sizeUK8.5.) They may be snug at first, but the footwear will stretch a little as the fleece footbeds form to each individual foot.Check Size Chart Now!

USA    5      6    7    8     9    10

UK     3.5  4.5  5.5  6.5  7.5  8.5

EURO 35   36  37   38   39   40  

Italy      37  38  39   40   41   42

Q.What can I do after place the order?

A:After placing the order you will receive an immediate order confirmation along with an all order's information.We will ship your order in 1-2days and send your track number by email .You can check your packages with track number on express website.

Q.How can I cancel an order?

A:If you don’t want this order or to change another design,pls contact our service,on our website “contact us” page and submit your question.we will reply you within 12 hours after you placed the order ,You will be asked to provide the order's number together with the reasons of cancellation.Please aware within 12 hours Or you order would be shipped out.

Q.What currencies are acceptable?

A:We accept US dollar,GB pounds,Euro, are shown on website,you can chose anyone currencies you want,all are welcome to accept.

PS: when ordering on the internet, product price can be viewed in other currencies by selecting a different display currency: EUR (European Euros), USD (US Dollars), GBP (United Kingdom Pounds).

Q.When will I get ordered product?

A:The average shipping time for your Order is 3 to 7 business days arrive your door.

Q.Can I monitor the delivery process?

A:Yes, when the product delivery takes place, you will receive a notification by e-mail which notify you that your goods has been shipped , 24 hours later , you can track it on Express website.Here are some common sites below.

USA   www.usps.com

Canada  www.canadapost.ca

England   www.parcelforce.com

Australia   www.auspost.com

France   www.laposte.fr

Germany  www.deutschepost.de

Q.Who will offer support related to orders, payment and delivery?

A: Christianlouboutinshoes.biz service team will be at your disposal during the working time.You can contact us By Email .

Q.How secure is the online transaction?

A:100% Secure Purchase Guarantee,All transactions are made using a SSL connection (128 bytes) provided by Verisign. The data sent from your browser to Christianlouboutinshoes.biz  servers is always encrypted . All christianlouboutinshoes.biz servers are certified Hacker Safe and scanned daily by ScanAlert for known vulnerabilities.

Q.The order process was interrupted. What happens ?

A:In case you haven't received any confirmation from christianlouboutinshoes.biz by email, please contact christianlouboutinshoes.biz services.

Q.What payment methods do you support?

A- Paypal (www.paypal.com )

- WesternUnion (www.westernunion.com )

Q.Do I have to pay Custom Tax?

A:No,You needn't to pay Custom Tax .